Dozer's Appliance Service is a small, factory-trained operation out of Clawson, Michigan. When you call, you get a technician — not a dispatcher reading from a script.
There are appliance companies in metro Detroit with fifty trucks and a call center. They have their place. What they don't have is the person who will actually be in your kitchen answering the phone.
Dozer's is built the other way around. Over twenty years of factory training and field work, one set of standards, and the same technician on the phone, at your door, and standing behind the repair afterward. Every review we've earned says some version of the same thing: showed up when promised, explained the problem, charged what was quoted.
We service every major brand, and we're trained on the premium built-ins — Sub-Zero, Wolf, Thermador, Viking, Miele — that a lot of shops turn down because a mistake on a $12,000 refrigerator is an expensive mistake.
What we won't doThe uncomfortable truth of this trade is that the incentive runs the wrong way. The more repairs a shop sells, the better it does — including the ones that are a bad deal for the customer.
We've handled that by giving the math away. The Repair or Replace calculator on this site runs the same numbers we'd run standing in your kitchen, and it will tell you to walk away from a repair when walking away is right. If that costs us a job, it's a job we shouldn't have had.
"From the initial phone call, until the job was completed, was handled with pure professionalism."
Verified HomeAdvisor review"Dave was courteous, friendly and honest."
Verified HomeAdvisor review"Great guy, quick, good quality work."
Verified HomeAdvisor reviewNo estimate gets written before the fault is actually found. Guessing at a repair over the phone is how people end up paying for two.
The number you approve is the number you pay. Anything unexpected gets a phone call, not a line item at the end.
Aftermarket boards and pumps fail sooner. If there's a reason to deviate, you'll hear it before we order.
You'll know what failed, why it failed, and what's likely next. That's the part that makes the visit worth $99 even if you decide not to repair.
Call and talk to the person who'll be doing the work. Same-day and next-day appointments across metro Detroit.